Return Policy
Last updated: January 25, 2026
We want you to feel confident buying from Havenwick. If you're not satisfied with your purchase, here's how returns work.
Return Eligibility
We accept returns within 30 days of delivery. To be eligible, simply ship the item back to us along with a brief explanation of why you're returning it (for example: didn't work for you, arrived damaged, or changed your mind). We don't require the product to be unused or in its original packaging — we just ask that you send it back.
How to Start a Return
- Contact us through the contact page within 30 days of delivery with your order number and the reason for your return.
- We'll respond within 1-2 business days with return shipping instructions.
- Ship the item back to the address we provide.
Refunds
Once we receive your returned item, we'll issue a full refund of your purchase price to your original payment method within 5-10 business days. You'll get an email confirming your refund has been processed.
Return Shipping Costs
Customers are responsible for return shipping costs, except when the return is due to our error (wrong item shipped, defective product, or damage in transit) — in those cases, we'll cover return shipping or provide a prepaid label.
Late or Missing Refunds
If it's been more than 10 business days since we confirmed receipt of your return and you haven't received your refund, contact us through the contact page, and we'll look into it right away.
Your Rights
This policy is offered in addition to, and does not limit, any rights you may have under applicable consumer protection law.
Contact Us
Questions about a return? Contact us through our contact page